Support
SYSTEM PLANNED OUTAGES
Maintenance Windows
SUPPORT WTH TECHNICAL ISSUES
Call our technical support team at 702-723-7227 ext. 3. Notify your ReviewMate administrator to create a ticket with “Highest” priority in JIRA, use the below link
HIGH PRIORITY ISSUES such as slowness or other business-critical functions:
Notify your ReviewMate administrator to create a ticket with “High” priority in JIRA using the below link.
Call our technical support team at 702-723-7227 ext. 2.
Phone Options
LOW OR MEDIUM PRIORITY ISSUES, such as issues limited to a single user or specific functionality in the system:
Notify your ReviewMate administrator to create a ticket with “Medium” or “Low” priority in JIRA, using the below link.
ENHANCEMENTS, such as new reports or new functionality that will help your business to utilities ReviewMate:
You can notify your ReviewMate administrator to create an enhancement ticket on your behalf and ensure you let your account manager understand the desired enhancements.
SUPPORT WITH LOGGING IN TO REVIEWMATE
If you have issues with MFA, you can read the below guide to troubleshoot.
https://www.review-mate.com/reviewmate-mfa-support/
SUPPORT WITH TECHNICAL ASSESSMENTS
In cases where your customer or your privacy and security office may need ReviewMate to complete a technical assessment, please work with your account manager to do this.