ReviewMate

Support

SYSTEM PLANNED OUTAGES 
Your system might be down for maintenance, please check the maintenance windows schedule before contacting ReviewMate:

Maintenance Windows 

SUPPORT WTH TECHNICAL ISSUES 
CRITICAL ISSUES such as system outages:

Call our technical support team at 702-723-7227, ext. 3. Notify your ReviewMate administrator to create a ticket with “Highest” priority in JIRA use the link below:

ReviewMate Ticketing Portal

HIGH PRIORITY ISSUES, such as slowness or other business-critical functions.

Notify your ReviewMate administrator to create a ticket with “High” priority in JIRA using the link below:

ReviewMate Ticketing Portal

Call our technical support team at 702-723-7227, ext.  2.

ReviewMate Support
Phone Options

LOW OR MEDIUM PRIORITY ISSUES, such as issues limited to a single user or specific functionality in the system.

Notify your ReviewMate administrator to create a ticket with “Medium” or “Low” priority in JIRA using the link below:

ReviewMate Ticketing Portal

ENHANCEMENTS, such as new reports or new functionality that will help your business to utilize ReviewMate.

You can notify your ReviewMate administrator to create an enhancement ticket on your behalf and ensure you let your account manager understand the desired enhancements.

SUPPORT WITH LOGGING IN TO REVIEWMATE
You should contact your ReviewMate Administrator if you can not log in to the system. Your ReviewMate administrator email address is usually listed on the login page of your ReviewMate instance. 

If you have issues with MFA, you can read the below guide to troubleshoot:
https://www.review-mate.com/reviewmate-mfa-support/
 
SUPPORT WITH TECHNICAL ASSESSMENTS

In cases where your customer or your privacy and security office may need ReviewMate to complete a technical assessment, please work with your account manager to do this.

ReviewMate Holidays

https://review-mate.com/reviewmates-observed-federal-holidays/