Eclat Health Solutions Inc faced a multifaceted challenge in their operations, where the utilization of spreadsheets for audit result communication became a significant bottleneck. This challenge was particularly pronounced when dealing with audit results, posing a series of pressing issues that hampered their efficiency and profitability.

1. Laborious and Time-Consuming Process:

The heart of the challenge lay in the laborious and cumbersome process of sharing audit results via Excel spreadsheets. The traditional approach raised significant concerns about version control, leading to an increased risk of confusion in the communication stream. Ensuring they were working with the most up-to-date spreadsheet became an arduous and error-prone task. This situation not only bred confusion but also introduced inefficiencies that were far from ideal for the organization. The interaction with client coders often escalated into a time-consuming back-and-forth spreadsheet exchange. This extra time spent hindered productivity and strained resources, affecting the bottom line.

From a business perspective, these inefficiencies were a cause for concern. Each issue with access and spreadsheet confusion costs money. Balancing cost-effectiveness for clients and maintaining a steady profit margin was a constant challenge.

2. IT Department Obstacles:

Integrating audit result communication within the spreadsheet ecosystem was often complicated by the client’s IT department’s security roadblocks. These barriers had long stifled the flow of critical information. The client’s IT department’s strict protocols and data security concerns resulted in friction, impeding the timely delivery of critical documents.